Frequently Asked Questions


How do I determine what collar size is right for my dog?



The industry is not regulated on size measurement and because of that we suggest you go to the size chart by designer and find how they suggest measuring your Best Friend for a perfect fit.



How do I determine what jewellery size is right for my dog?



Go to the size chart by designer, and find how they suggest measure your Best Friend for a perfect fit.



Do you gift wrap?



Yes, Paws & Co. is happy to gift wrap most items except for heavy or bulky items. Items are wrapped in a beautiful paper. There is a charge of $5 per item wrapped. We do not include any receipts or payment information within any of our packaging.



How can I return or exchange products?



Please refer to Exchange and return policies. You can locate the policy in the Customer Service Page at the bottom of the screen.



How do I take care of Stainless steel bowl?



Stainless steel is a low-carbon steel that contains at least 10% Chromium. The addition of Chromium gives the steel its unique corrosion-resisting properties. It is also considered the most hygienic surface for bowls and dishes. Most Wetnoz bowls contain 18% Chromium and 8-10% Nickel. Wetnoz uses stainless because it is extremely durable, resists corrosion and stands up to many chemicals. Stainless steels are very resistant to rust; however, this does not mean that they are impervious to it. Stainless steel must be kept clean and free from contaminants. Frequent cleaning with mild soap and water and a cotton cloth is required. Sometimes stainless steel products will develop corrosion or discoloration due to environmental conditions. The following is a list of common conditions that cause corrosion or discoloration of stainless steel and should be avoided: • Cleansers containing Chloride – this includes bleach and any cleaners containing bleach. • Concentrated soap residue – chemical additives will cause discoloration and some dried soaps actually look like rust. • Water with high Iron content – can leave a rusty residue, especially if allowed to stand for long periods of time. • Contact with Iron materials – including steel wool. • Salts – contain Chlorides Any discoloration or corrosion should be removed as soon as possible or permanent discoloration and/or pitting of the surface could occur. Usually, the product can be restored to its original condition. Most discoloration can be removed with a mild cleanser (Ajax or Stainless Steel Cleaner) and a ScotchBrite pad. The surface should then be thoroughly rinsed with clear water. With proper maintenance, stainless steel should maintain its luster and appearance indefinitely.



How do I take care of my Chilewich dog/cat mat?



Vacuum or mop face of mat to clean. Scrub spills or stains with medium scrub brush and detergent solution to remove. Should a stubborn stain occur, woven vinyl is very durable and can withstand aggressive scrubbing with a bleach-based cleanser. This will remove the stain without altering the fabric. Over time, you may see white threads peeking out on the sides of the carpet. This is a normal occurrence, inherent to the nature of woven vinyl. Simply trim these loose threads with a scissor. Trimming them will not damage the carpet or cause it to unravel. Air dry.



How long are the Gift Vouchers valid for?



Paws & Co. Gift Vouchers are valid for use for 12 months from the date of issue. Any balance that remains on the Gift Voucher will not be available for use after the voucher's expiry date.


       

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