Term and conditions policy

1.     Product Availability

Our system should inform you if a product is not in stock. If we take your order and consequently discover that the item is not available for shipping (i.e., it is backordered, sold out, damaged or defective) we will notify you via email of the estimated fulfilment date. You will have the option to cancel the order if the new shipping date does not work for you. 

Product availability is subject to change quickly as styles and seasons change. We reserve the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted).

2.    Cancelling an Order

Orders are quickly processed and it may not be possible to cancel them once you have completed the checkout process. However, in case you have any valid reason for doing this, please send us immediately an email to sales@pawsco.com.au – subject URGENT CANCEL ORDER – detailing any relevant information regarding your order. We, PAWS & CO., will try to promptly manage your case, stop the order and reverse the credit charge. Unfortunately, due to many other parts involved, we do not guarantee this to happen in every case.

3.     Prices

All prices are shown in Australian dollars and are subject to change without notice.

4.     Product Descriptions and Images

PAWS & CO. cannot warrant that the product description, photos or other content of this site is completely accurate, reliable, current, or error-free. Colour variations may occur between the product and pictures due to individual monitor settings.

Our Suppliers provide much of the information on this Website. While we believe they are reliable sources of this information, we cannot be responsible for such information.

If upon reception, the product you selected doesn’t match the characteristics (view, shape, colour or size) shown in our website, you are entitle to return it to us. Please refer to Return Policy.

5.    Purchases and Methods Of Payment

We accept Visa, MasterCard throughout Paypal and our payment gateway (ANZ egate). We also accept bank deposit into PAWS & CO. account.

6.     Non-Deliverable, Refused or Unclaimed Orders

If any shipped item is returned to PAWS & CO., with the indication of undeliverable item from the courier service, we will contact you via telephone and/or email. If no response is received within the next 45 days, you will be refunded the merchandise paid price less the shipping charges. Please make sure that the shipping information on your order is correct and that someone will be available to receive your package. Orders that require a re-shipping at the request of the customer will be charged an additional re-shipping charge.

7.     This Website is only intended for Australian customers

This Website is only intended for use by customers in Australia. Orders for products will only be accepted by customers who provide a local billing address for their credit card in Australia. Depending on the shipping options available for particular products, however, customers in Australia may be able to request delivery of those products to overseas destinations as gifts.

8. Membership account

8.1. You are only permitted to register and use one membership account at a time. Paws & Co will delete multiple registrations.
8.2. In the password-protected area on pawsco.com.au you can access your recently shipped and or completed orders. In this area you can also change, administer and save your own data and potential subscriptions of newsletters.

9. General restrictions

a. You must not disclose to any other person any user name and password that we give to you. We will assume that any use of this Website made using that user name and password is you, and you will be responsible for any such use, except where you have notified us under paragraph (b).

b. You must notify us if you become aware of any improper use or disclosure of your user name and password, in which case we will allocate a new user name and password to you.

c. In using this Website, you must not:

i)      provide us with inaccurate or incomplete information;

ii)     violate any applicable laws, or use this Website for any purpose that is unlawful or prohibited by these terms and conditions;

iii)     impersonate any person;

iv)    distribute viruses, corrupt files, or any other similar software or programs that may damage the operation of any computer hardware or software;

v)      collect or store personal data about other users of this Website; or

vi)     Engage in any other conduct that inhibits any other person from using or enjoying this Website.

       

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